Terms and Conditions | 18 The Meadows

Booking

Bookings can be made by filling in the contact form on our website www.18themeadows.co.uk or by emailing hello@18themeadows.co.uk requesting your chosen dates and letting us know how many guests will be staying. An email reply will be sent to inform you whether your dates are available to book or not.
A contract between you as the lead booker and the Owner, Catherine MacCulloch, will come into existence when the deposit is received and a booking confirmation is issued showing the confirmed holiday dates.
The contract binds you as the lead booker and all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the contract terms set out in these terms and conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.
The lead booker must be at least 21 years of age.
When you receive your confirmation you should check the details carefully. If anything is incorrect you must let us know immediately. We cannot be liable for any mistakes that arise from you providing the wrong booking details.
Under no circumstances will our liability exceed the rental paid for the property (save for personal injury or death caused by the negligence of the Owner).
The Owner reserves the right to refuse a booking without giving any reason.
Apologies but we don't allow pets so we can cater for guests with allergies. If pets are brought into the property it will result in immediate termination of occupancy and forfeiture of all payments. You will also be charged an extra deep cleaning fee.

Payments

An initial deposit of 20% of the full rent is required to secure your booking. This deposit is non-refundable unless at least 8 weeks’ notice of cancellation is provided. The deposit shall be provided at the time of booking.
The balance payment should be paid in full at least eight weeks before commencement or, if there are less than eight weeks to go, it shall be paid in full at the time of booking. Payments can be made by bank transfer or Stripe. If you are booking from overseas please send a booking enquiry so the best payment method can be discussed.
Please make sure we receive your payment on time, as we may re-book if the due date for payment has passed.

Staying at Number 18

You agree to leave the property in a clean and tidy condition and remove shoes before entering the house. Cleanliness is very important to us and to our guests. We do not take a security deposit as this can be a financial burden for guests. However, the Owner reserves the right to make a charge to cover additional cleaning costs or repair of damage if the client leaves the property in an unacceptable condition. In addition, any future bookings will be cancelled and you will to be unable to book with us in the future.
Check-in time is after 5 pm on the day of arrival and guests are required to leave the property by 10 am on the day of departure. These times must be adhered to unless by special arrangement with the Owner. We do try to give guests access to the property before 5 pm where possible. If you give us a contact mobile number we will let you know on the day of arrival if you can access the property earlier.
The maximum number of persons occupying the property must not exceed 6 people, as this is a condition of our licence to operate. Exceeding this number constitutes a breach of contract and will result in the immediate termination of occupancy and forfeiture of all payments.
The property comes with a Guest Information folder and a separate folder of useful information on the proper operation of appliances and services provided in the property. As some of our services (including the heating and waste disposal services) may not be familiar to all our guests, it is essential that you familiarise yourself with the information on arrival. It is a condition of our contract with you that you respect the facilities provided and comply with the user conditions set out in the guest information.
Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning required will be at your expense.
If you notice something is missing or damaged in your accommodation, you agree to let the Owner know immediately so that appropriate action can be taken. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out.
The Owner has the right to enter the property at any reasonable time for inspection, repairs, etc, except in cases of emergency where quick access is vital, in which case the Owner is entitled to enter the property at any time without giving you prior notice.
You agree that the property let by the Owner is to be used for the purposes of a holiday let to which Section 12(2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement confers a right to occupy the accommodation for the agreed period only.
You shall not sub-let the property or any part thereof.
The Owner shall not be liable to you or your holiday party for loss or damage to personal property, however arising.
Dornoch is a peaceful town, and we ask that you help keep it that way. We reserve the right to terminate your rental agreement with immediate effect without a refund where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
Please ensure that the house is left secure when you go out. In the unlikely event that anything of yours is stolen from the property, garden or storage shed (locked or unlocked) it will be your responsibility.
Equally, please ensure that your vehicles are securely locked and parked without obstruction. 
Non-compliance with the house rules will be considered a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.

Cancellations and changes to bookings

All cancellations must be notified in writing to hello@18themeadows.co.uk. Once received we will confirm the cancellation via email.
You may cancel anytime up to 8 weeks before the rental start date. If you do so, your deposit will be returned in full.
If written notice of cancellation is received under 8 weeks of the rental start date we will attempt to re-let the accommodation; although no guarantee of successful re-letting is given. If the Owner is unable to re-let the property you may remain liable for the full rent due. In the event of re-letting taking place, the deposit only will be retained and any balance will be returned to the lead booker.
On occasion, guests may wish to change holiday dates after the booking has been completed. The Owner will do their best to accommodate requests where possible.
We will do everything we reasonably can to honour our commitments to you, but you accept our maximum liability to you on any grounds whatsoever is limited to the amount you have paid us before the problem arising, save for personal injury or death caused through our negligence.
Your booking is accepted on the understanding that the property will be put at your disposal on the date agreed with us. Should this not be possible due to circumstances beyond our reasonable control, in this case, the rental you have paid will be returned to you in full and you will have no further claim against us.
If our property must close due to government restrictions or your address is put into local or regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.
The Owner does not expect to make any changes to your booking, but occasionally problems occur and bookings have to be changed or cancelled. If this does happen, the Owner will contact the Customer as soon as is reasonably practical, explain what has happened, and inform you of the cancellation or change.
If you do not wish to accept a change, you will be entitled to cancel your booking and receive a full refund and you will have no further claim against us. In the unlikely event that you fail to tell the Owner as soon as reasonably possible that you wish to accept any change, the Owner is entitled to assume you wish to cancel your booking and you will receive a full refund of all monies paid to the Owner.
In all cases where any part of these terms and conditions is an unenforceable provision in terms of the Unfair Contract Terms Act 1977 or otherwise determined by any court to be unenforceable, the unenforceable provision shall not affect the validity of the remaining portion of these terms and conditions, which shall remain in force as if the unenforceable provision had been eliminated.
The Owner has taken every care to ensure that the accuracy of property descriptions on their website and all information is provided in good faith and is believed to be correct, but they do not form part of the contract between the Owner and the Customer
The Owner will not be legally responsible either jointly or individually for any compensation if we or they are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event that we or the Owner could not, even with all due care, expect or avoid, including acts of terrorism, natural disaster, malicious damage, weather, breakdown of appliances and loss of public utilities.

Data protection

The personal information you supply to us in connection with the booking of your holiday will never be supplied to anyone else without your consent unless we are obliged by law to do so.

18 The Meadows, Booking Standard Terms and Conditions